An Email Never Mobilised Anyone

An Email Never Mobilised Anyone

The untapped power of mouth-led communication in organisations. No matter the organisation size, industry, or location it is almost guaranteed that communication will come up as a ‘pain point’ when analysing an organisation’s effectiveness.   Why are so many organisations really failing at communication? More

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Employee Service Vs. Customer Service

Employee Service Vs. Customer Service

“I have no right to ever expect that someone that works for us is going to give a higher level of service to a guest than I’m willing to give to that employee” -Paul Saginaw, Co-owner at Zingerman’s Deli All businesses rely on their employees

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People Are The First To Go – Wrongly So

People Are The First To Go – Wrongly So

  At the first signs of trouble in businesses, be it recession, industry downturn or alike – people are always, curiously, the first to go. When business gets tough, people get sacked. Call it what you will, retrenchment, lay-off, either way, companies are very quick to

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What Culture Isn’t…

What Culture Isn’t…

Company Culture is not the free food and the Friday drinks. These are perks. If we took these things away would this still be a great place to work? That’s culture. Google is a company I like to put through this test. Essentially Google brought

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Culture & Strategy Sharing Breakfast

Culture & Strategy Sharing Breakfast

“Culture eats strategy for breakfast”?—?Peter Drucker. This is usually one of the first things you come across when exploring company culture. The problem is?—?it’s almost entirely wrong. It would be more accurate to say “Culture and strategy need to share the breakfast table”.  Culture is

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